Building a Legacy of Hospitality with Captain William Lozier of Memphis Riverboats
Today’s conversation features Captain William Lozier, President of Memphis Riverboats.
William is a third-generation riverboat captain. The boats that he pilots were designed and built by his grandfather. His organization is the embodiment of a local, family-owned business, and William intends to keep it that way, with plans to eventually pass the business on to his daughters. These family-centric values have made Memphis Riverboats a community landmark. This has allowed William to build great relationships, not only with his customers, but also the city officials he depends on in order to operate his business smoothly.
These strong relationships have helped William’s business through difficult times. Memphis Riverboats has operated unceasingly since the 1950s, including through the Covid-19 pandemic. It’s an outstanding example of the strengths of family-owned businesses, and how building strong community relationships can be one of the most powerful assets a company has.
More than the bottom line, it’s his family’s legacy that motivates William to succeed. While he keeps his mind focused on the daily tasks at hand, he always has one eye on the future and the leadership he will eventually pass on to his daughters.
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