Perspectives From Hospitality's Ground Floor with Madison Martin at Hilton
This episode features a conversation with Madison Martin, Senior Event Manager at Hilton, who’s here to talk about the experiences of some of hospitality’s front-line workers.
Making Hospitality Skills Useful Anywhere with Peter Ricci at Florida Atlantic University
I’m pleased to welcome Peter Ricci, Clinical Associate Professor and Director for the Hospitality & Tourism Management Program at Florida Atlantic University, to hear about the FAU hospitality certificate program.
Building Mission-Centric Teams with Kate Porter at the Las Vegas Natural History Museum
For the difficult work required in the hospitality industry, it’s essential to have a team that’s passionate about the organizational mission. That’s what I discussed on this episode with Kate Porter, Co-Executive Director at the Las Vegas Natural History Museum.
Sleep-Friendly Food Options with Sean Folkson at Nightfood
On this episode, I’m pleased to welcome Sean Folkson, Founder and CEO of Nightfood, to talk about how Sean’s organization is pioneering new healthy choices for hotel guests.
Using Tech in Direct Response Marketing with Joe Gray at SalesHop.io and Glacier Hospitality
On this episode, I’m joined by Joe Gray, Co-Founder of SalesHop.io and VP of Sales at Glacier Hospitality, to hear how he’s using technology in conjunction with direct response marketing to reach new markets for his family’s hotel group.
Leveraging Social Media with Megan Thomas at The Social Reserve
I’m excited to welcome Megan Thomas, Social Media Consultant and Owner of The Social Reserve, to the podcast to discuss the role of social media in hospitality.
Leveraging AI To Improve Customer Satisfaction with Logan Nicholson at LocalEyes
New technology has the potential to revolutionize the guest experience in the hospitality industry. Logan Nicholson, CEO and Founder of LocalEyes, is bringing the best of AI and process automation to hoteliers to help them improve guest satisfaction and increase revenue.
The New Normal of Live Events with Troy Springer at Elevate Production Group
On this episode, I’m joined by Troy Springer, President at Elevate Production Group, to hear how he’s championing a return to live, in-person meetings and how his industry has evolved in a post-pandemic world.
Pursuing Specialization and Differentiation with Randy McKay at Carolina Theater of Durham
On this episode, I’m joined by Randy McKay, President and CEO at the Carolina Theatre of Durham, to hear how he’s using his organization’s available resources to create unique experiences that his guests can’t find anywhere else.
Merging Human Empathy and AI Technology with Josiah Mackenzie at HotelOperations.com
I’m pleased to welcome back Josiah Mackenzie, Publisher at HotelOperations.com, for his second appearance on the podcast, this time to discuss the role of AI in the future of hospitality.
Building a More Empathetic Team with Tara Gallina at Take Root Hospitality Group
On this episode, I’m joined by Tara Gallina, Co-Owner of Take Root Hospitality Group, to hear how she’s working to create a more empathetic hospitality industry.
Cultivating a Communal Experience with Tearlach Hutcheson at Studio Movie Grill
On this episode, I’m joined by Tearlach Hutcheson, Vice President of Film at Studio Movie Grill, to hear how the film industry is continuing to bring people together in a post-pandemic world.
Embracing Digital Hospitality with Valerie Bihet at VIBE Agency
On today’s episode, I’m joined by Valerie Bihet, owner of VIBE Agency, to hear how she and her team continue to stay on top of a constantly evolving industry.
Hands-On Education with Joseph Gormley at the College of Southern Nevada
On this episode, I’m joined by Joseph Gormley, Professor and Hospitality Management Chair at the College of Southern Nevada.
Forging Relationships Between Organizations with Luis Rivera at White Oak Music Hall
On this episode, I’m joined by Luis Rivera, General Manager at White Oak Music Hall, for an exploration of the ways that relationships between hospitality leaders at different organizations can help strengthen the industry as a whole.
Building a Hospitality Ecosystem with Todd Richardson at Crosstown Redevelopment Cooperative
On this episode, I’m joined by Todd Richardson, President at the Crosstown Redevelopment Cooperative, to hear how he’s using his experience in both the arts and hospitality to cultivate a thriving, connected local community.
Hospitality Advocacy with William "Chip" Rogers at the American Hotel and Lodging Association
On this episode, I’m joined by William “Chip” Rogers, President and CEO at the American Hotel and Lodging Association, to hear about the ways he and his organization are trying to make the hospitality industry safe and inclusive for everyone.
Being a Self-Aware Leader with Natalie Shirley at the National Cowboy & Western Heritage Museum
On this episode, I’m joined by Natalie Shirley, President and CEO at the National Cowboy & Western Heritage Museum, for a conversation about catering your leadership style to match your strengths.
Building a Workplace Community with Katie Stump at The Greens Country Club
On this episode, I’m joined by Katie Stump, General Manager and Human Resource Director at The Greens Country Club, to hear how she’s cultivating a community consisting of both guests and staff.
Creating Authentic Community with Mike Knopp at RIVERSPORT Foundation
On this episode, I’m joined by Mike Knopp, Executive Director at RIVERSPORT Foundation, to learn how Mike is using outdoor recreation as a vehicle for uniting his local community.