Merging Human Empathy and AI Technology with Josiah Mackenzie at HotelOperations.com
I’m pleased to welcome back Josiah Mackenzie, Publisher at HotelOperations.com, for his second appearance on the podcast, this time to discuss the role of AI in the future of hospitality.
As Josiah sees it, hospitality is a human industry through and through, and the foundation of success will always be meaningful human relationships. That doesn’t mean that technology won’t play an important role in shaping those relationships, though.
AI is an important pattern recognition and analytics tool. It has the capacity to automate monotonous tasks, freeing up associates to engage with guests in a more personal way. It can also provide important information to staff and allows them to cater to their guest on an individual level, providing personalized services and recommendations based on AI suggestions.
It’s an outstanding resource with the ability to enhance the human element of the hospitality industry, not replace it.
AI for Hotels - Article
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