Leveraging AI To Improve Customer Satisfaction with Logan Nicholson at LocalEyes
New technology has the potential to revolutionize the guest experience in the hospitality industry. Logan Nicholson, CEO and Founder of LocalEyes, is bringing the best of AI and process automation to hoteliers to help them improve guest satisfaction and increase revenue.
Guests are most likely to enjoy a hotel stay when they have a convenient way of communicating their needs and when those needs are promptly met. In the past, a flood of guest communications often meant that hotel staff were overwhelmed and unable to respond to each guest in a timely manner.
Logan’s AI assistant, Marie, brings together SMS communication and software automation to streamline this process. Texting provides an easy way for guests to voice their concerns, and the AI software responds to what it can while notifying staff of needs that require a human touch.
It’s an outstanding tool for prioritizing problems that require an immediate response. When implemented well, AI solutions like Marie can leave every guest extremely satisfied with the level of service they receive without overwhelming hotel staff.
- Marie AI
- Upshift
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